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Business-class PC Protection
PC Maintenance
Proactive care and maintenance of your desktops and laptops.
The detail of the services includes:
- Patch Management – Patch scans for Microsoft are done on a weekly basis. Patches are researched and tested. Actual Patch deployment happens once a month to allow for proper testing and market research - or when absolute critical patches are released.
- Daily Anti-Virus Checks and Scanning using client owned commercial anti-virus software or AVG Pro Anti Virus
- Weekly temporary Internet file deletion and desktop cleaning
- Daily Spyware detection and removal – the first month or so of service, Spyware is done on a weekly basis to allow for creation of white and black list so no critical programs are removed as Spyware. After the creation of these lists, Spyware removal is done daily
Help Desk Overview
MergerTree provides a live Help Desk service. The Help Desk is staffed with experienced Level 2 technicians who have had 2-6 years of work experience supporting end-users on server, desktop and network level issues. This service is delivered using a combination of phone and remote control tools that are a part of the Desktop Protection software – which is included in this service. Currently, this service is available between 7am-9pm CST, Monday through Friday, with 24x7 after-hours and weekend coverage provided by an on-call system.
US Support between 7:00AM-9:00PM CST. 24 hour support after 9:00PM is also based out of our US Help Desk – on Call.
Clients are provided a Toll-Free number to call for Help Desk assistance.
All calls to the Help Desk are answered by a technician. If technician is not available your call is placed in the queue and you are updated every 30 seconds of your position in the queue. You may choose to leave a message and request a call back from the next available technician. You will be asked to provide your name, company, and phone number. This information is used to create the ticket.
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"Our service is better than ever! We don’t have to wait for someone to come to our office to fix computer problems any more."
- Customer Home Builder -
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About Us