Dear CEO or CFO,
I am writing this letter to you because you care most about the financial results and the productivity of your team.
The Quiet Evolution
There has been a quiet evolution, or possibly a revolution, in small and medium business IT support over the past 5 years. This evolution has been driven by the development of remote management software. Most large corporations have made a cataclysmic shift in IT operations from the old dispersed, fragmented and difficult to support IT landscape. This phenomenon has been widely reported in the Wall Street Journal and business section local papers over the past year. How did they do this?
The MergerTree Solutions Advantage
MergerTree Solutions is headquartered in Texas which is one of the lowest cost areas in the United States. Consequently, MergerTree is able to pass along cost efficiencies to you. We have been providing remote support services to US based clients for
6 years. During this time, we have created service offerings and refined our delivery process to meet the needs of customers like you.
We use a proactive maintenance and support model. Computing equipment is machinery that needs maintenance and upkeep. We are all aware of routine aircraft preventative maintenance schedules as well as plant maintenance turn arounds which proactively inspect and repair vessels and machinery. Good IT maintenance practices integrate this same sort of proactive care – fix the problems while they are small before they become BIG problems. Our staff fixes 80 to 85 % of problems remotely which yields fast response to problems, greater user satisfaction, and enhanced productivity.
Additionally, MergerTree’s has developed a hybrid remote computing model – without a server in your office or your own dedicated server hosted remotely in our data center. Our Virtual Office and Hosted Small Business Server offerings have business continuity and disaster recovery mechanisms built in. You can now have the same continuity and supportability that Fortune 1000 has by leveraging MergerTree centralized data centers which are protected, centrally managed, and most importantly cost effective. Housing servers in your office integrates a single point of failure into your IT environment. Subscription to MergerTree’s Virtual Office or Hosted Server offerings remove single points of failure scenarios and produces the everyday benefit of being able to work from any Internet connected computer as well as allowing your staff to work at an alternate location when your primary site is down – for whatever reason. Your staff can also have access to MergerTree’s “Business Class” Help Desk that deals everyday with real business technology problems. Our Help Desk does more than just solve problems – it also dispenses “how to” knowledge and tips to make your staff more IT savvy and proficient for your customers. Finally, the MergerTree Stratastation Pro™ backup and disaster recovery service is a state of the art method of backing up critical business data, and more importantly, the applications required to use the data. Take look, it might be time to dispense with your tape backup.
One Success Story
I want to give you one simple example of a customer we enabled 2 years ago that has truly been a success story. The client is a 15 user construction company that had previously received IT support from a traditional on site break/fix company. The client’s costs were out of control and the IT support was confusing and inconsistent at best. MergerTree took over the client account and integrated the construction company into our remote support model. The first year MergerTree reduced the construction company’s IT spend by 65% and improved user uptime and client satisfaction dramatically. Users no longer had to wait for a tech to show up at their office which would take hours or sometimes days! MergerTree remote control support has resolved issues quickly and allowed the company’s staff to return to work in a very short period of time.
Guarantee
We are so sure that you will be fanatical about our service that we are willing to extend an offer to you. Sign a one year contract and if at the end of one year you are not satisfied with MergerTree’s service, we will help you move to another provider for FREE – and rebate your initial installation fee. Why not give us a try?
If you would like to speak to me directly to discuss MergerTree Solutions services, please call me directly at 713-982-8004. I would value the opportunity to speak with you about the MergerTree advantage!
Let’s make IT Simply Work!
Troy
Newman
CEO
MergerTree Solutions, LP
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